Welcome to Kelco’s Concierge Customer Service Program

At Kelco Industries, we are committed to delivering exceptional customer experiences. Our Concierge Customer Service program is designed to exceed expectations with integrity and high standards, focusing on personalized support, tailored solutions, and proactive communication.

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EXCEPTIONAL
SUPPORT

Our dedicated team of highly experienced professionals is committed to providing exceptional support, ensuring that all customer inquiries and issues are resolved quickly and efficiently.

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TAILORED
SOLUTIONS

We offer tailored solutions designed to meet the unique needs of each customer, ensuring that you receive the most appropriate and effective support for your specific situation.

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PROACTIVE
COMMUNICATION

We prioritize proactive communication, providing regular updates on orders, delivery statuses, and any other pertinent information to keep you informed and reduce any potential anxiety.

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COMMITMENT
TO EXCELLENCE

Our commitment to excellence is demonstrated by putting the customer at the center of everything we do. This focus leads to higher levels of customer service, increased satisfaction, loyalty, and success.

READY TO ENHANCE YOUR EXPERIENCE?

At Kelco, our Concierge Customer Service is designed to provide you with exceptional support and personalized solutions that cater to your unique needs. Our dedicated team is here to ensure your satisfaction with proactive communication and efficient issue resolution. By putting you at the center of everything we do, we aim to elevate your experience and exceed your expectations.

Get in Touch with Our Experts
Fill out the form below to connect with our concierge team. We’re ready to assist you with tailored solutions and top-notch support. Whether you have a question, need assistance with an order, or require technical expertise, our team is here to help.

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FREQUENTLY ASKED QUESTIONS

Kelco’s Concierge Customer Service program is designed to offer personalized support, proactive communication, and customized solutions to enhance your experience with us. Our goal is to exceed your expectations and ensure your satisfaction with our products and services.

Our service offers numerous benefits, including:

Dedicated support: Access to a team of knowledgeable professionals who understand your needs.
Proactive communication: Regular updates on your orders and delivery statuses.
Customized solutions: Tailored recommendations and solutions to meet your specific requirements.
Technical expertise: Assistance from engineers and technical experts for product selection and troubleshooting.
Efficient issue resolution: Prompt handling of any issues with a focus on preventing recurrence.

Our technical support includes assistance with product selection, customization, troubleshooting, and any other technical queries you may have. Our team of experts is here to help you make informed decisions and resolve any technical issues.

In the future, we plan to offer additional value-added services such as inventory management to further support your operations. Stay tuned for updates on new services and enhancements.

If you encounter any issues with your order, please contact our Concierge Service team immediately. We have a streamlined process for handling customer issues and will work to resolve your problem promptly and efficiently.

You can contact our Concierge Service team via the contact form on this page, through our live chat feature during business hours, or by calling our dedicated customer service hotline.

Call us at: 815-334-3600
Email us at: [email protected]

Our goal is to provide a 24-hour quote turnaround for all inquiries. For other requests, we strive to respond as quickly as possible, typically within one business day.

Yes, our Concierge Service is equipped to handle custom orders. We work closely with you to understand your specific needs and provide tailored solutions that meet your requirements.

We value your feedback and use it to continuously improve our services. We regularly conduct customer satisfaction surveys and analyze feedback to identify areas for improvement and implement necessary changes.

Our Concierge Service is designed to enhance your experience without adding extra costs. Most services are included as part of our commitment to exceptional customer care. If there are any additional fees for specific services, we will inform you in advance.

MORE WAYS TO CONNECT

Email

[email protected]

Address

1425 Lake Ave,
Woodstock, IL, USA

Phone

815-334-3600